During each lesson, the employees take on different roles provided to them at the beginning of the module. The goal for the learner is to balance out the portfolio through a series of decision based activities in order to reduce the overall risk as measured by the net charge-off rate. 

Each module focuses on one line of business and follows a similar flow starting with loan originations and introduction to the portfolio. The learner is exposed to different scenarios involving portfolio management and collections and asked questions regarding the best strategy or course of action to take with the particular scenario. While playing the game, fraud situations will pop-up periodically and the learner has to select action items for each type of fraud detected. 

At the end of each section, the user is presented with feedback on their choices through 3 different interactions: 

• stakeholder feedback where they get advice from others outside of risk management
• a graph demonstrating how their portfolio is doing thus far and how it has changed based on the decisions they made in the game
• if achieved: badges (badges are earned when a player not only thinks about credit risk, but other goals inherent in banking such as customer service and profitability)